Post by account_disabled on Dec 7, 2023 1:58:15 GMT -8
The text will stay in your driver’s note forever unless you edit your address information and remove it. You cannot just toggle the option off and remove that text. The contactless text goes in front of other notes you have for the driver. Your most important information, such as a condo name, could be at the end of the long text without being seen. I don’t know the general policy, but my driver didn’t call me. He didn’t answer my chat message and ended up leaving the food at my lobby after an hour. There’s no option to call a driver. Foodpanda 4 steps to turn off contactless delivery 4 steps just to turn of the contactless delivery option How to make it better? This is an easy problem to fix. Just make sure every driver calls to confirm a location.
They suggested in the message. Or in case of an issue like this, having Telegram Number Data a driver’s phone number or an in-app call like Grab would have been helpful. I’d have figured it out without contacting the support. Lack of empathy in customer support I know the support person didn’t come up with these jokes and fun facts. He was just following the corporation’s policy using template messages. So I’m hoping a person in charge of Foodpanda customer support will see this and understand that there is a place and time for everything. Most of the time, customers only seek support when necessary.
If they don’t have a problem, why would they waste time going through a long waiting queue to talk to strangers? Just to realize that someone thought a hungry person who has an issue with their food needs to hear pun, jokes, or fun facts is beyond me. I don’t know why. My friends don’t know why. Do you maybe know why? How to make it better? If Foodpanda had taken a second to put themselves in customers’ shoes and planned their support with some empathy, I’m 100% sure I’d never find out that today is banana split day.
They suggested in the message. Or in case of an issue like this, having Telegram Number Data a driver’s phone number or an in-app call like Grab would have been helpful. I’d have figured it out without contacting the support. Lack of empathy in customer support I know the support person didn’t come up with these jokes and fun facts. He was just following the corporation’s policy using template messages. So I’m hoping a person in charge of Foodpanda customer support will see this and understand that there is a place and time for everything. Most of the time, customers only seek support when necessary.
If they don’t have a problem, why would they waste time going through a long waiting queue to talk to strangers? Just to realize that someone thought a hungry person who has an issue with their food needs to hear pun, jokes, or fun facts is beyond me. I don’t know why. My friends don’t know why. Do you maybe know why? How to make it better? If Foodpanda had taken a second to put themselves in customers’ shoes and planned their support with some empathy, I’m 100% sure I’d never find out that today is banana split day.