Post by account_disabled on Jan 21, 2024 19:46:39 GMT -8
Calling a company is often not the most positive experience for the client. When dialing a number, some customers are already mentally prepared to wait on the line for a long time or repeat the request several times to different managers. And this “necessary evil” also affects the company’s attitude. Read on for ways to make your customers' experience as pleasant as possible. And this is a direct path to successful sales. Reading time 15 minutes 1. Call in one click and save time 2. Find out what the client is interested in before answering his call 3. Address the client by name 4. Instantly go to CRM to see information for a specific buyer 5. Turn off the sound during a call when necessary 6.
Transfer Fax Lists calls to colleagues with one click 7. Chat with your colleague first, and only then transfer the call to the client 8. Capture customers who are currently on your site 9. Promptly call back clients who didn’t get through 10. Work with all instant messengers on one screen to quickly respond to all messages Let's summarize Businesses often use solutions for their tasks that are extremely unsuitable for this purpose. For example, managers make and receive calls on their own mobile phones. Or they communicate about orders through personal messenger accounts. As a result, customers cannot get through if the line is busy, because regular mobile numbers are not multi-channel.
And messages from clients wait a long time for their turn, if not lost at all. Don’t forget that mobile/landline communications and social networks were originally intended for everyday communication. And not at all for processing tens or hundreds of applications per day. Use custom business solutions to ensure your customers have the most positive impressions of your company. In this article we will talk about one of them - Ringostat Smart Phone . Take the life hacks from the article, install this application and the result will not be long in coming. 1. Call in one click and save time In sales departments there are always enough small routine processes that “devour” working time. It seems like you can't do without them, but that's not always the case. A striking example is dialing a client’s phone. The manager must manually enter the number or copy it from the CRM contact card.
Transfer Fax Lists calls to colleagues with one click 7. Chat with your colleague first, and only then transfer the call to the client 8. Capture customers who are currently on your site 9. Promptly call back clients who didn’t get through 10. Work with all instant messengers on one screen to quickly respond to all messages Let's summarize Businesses often use solutions for their tasks that are extremely unsuitable for this purpose. For example, managers make and receive calls on their own mobile phones. Or they communicate about orders through personal messenger accounts. As a result, customers cannot get through if the line is busy, because regular mobile numbers are not multi-channel.
And messages from clients wait a long time for their turn, if not lost at all. Don’t forget that mobile/landline communications and social networks were originally intended for everyday communication. And not at all for processing tens or hundreds of applications per day. Use custom business solutions to ensure your customers have the most positive impressions of your company. In this article we will talk about one of them - Ringostat Smart Phone . Take the life hacks from the article, install this application and the result will not be long in coming. 1. Call in one click and save time In sales departments there are always enough small routine processes that “devour” working time. It seems like you can't do without them, but that's not always the case. A striking example is dialing a client’s phone. The manager must manually enter the number or copy it from the CRM contact card.